Tag: Mac repairs
-
The case of the stubborn Time Machine backup
For the most part Apple products just work but now and then there is an issue, this was one of those “odd” issues. This was one of those issues that would have made my phone ring when I still worked at Apple tech support. So here here I was at the Monkey Bar Helpdesk at…
-
Being a good Mac tech is more about listening than knowing.
Being a top-notch Mac Tech goes beyond just having knowledge; it’s about being a good listener. Let me share my experience: I spent around eight years at Apple, five of which were in the Applecare T2 iApps support team, and the rest as a Genius and Creative at the Apple Store Bondi. This unique combination…
-
One year of MacMason Macbook and iPhone repairs
Today our shop has been open for one year. We started our business in 2020 after I was made redundant during the lockdowns. With all the Mac shops that needed to hire a tech at my level being over a two-hour commute, we decided that maybe I should start my own business. The first repair…
-
The case of the Time Machine backup that was out of time.
Now and then a customer will bring me an interesting case. Something that I have to actually think about instead of knowing the solution off the top of my head. This is where having an understanding of how OSX operates and a good sense of logic comes in. The case of the Time Machine backup…



